ji88 Privacy Policy – How We Handle Your Personal Data

ji88 ("ji88", "we", "us", "our") is committed to protecting the privacy of all users who access the ji88 platform at ji88.lat ("Platform"). This Privacy Policy ("Policy") describes what personal information ji88 collects, how it is processed, under what circumstances it may be shared, and what rights you have in relation to your personal data. This Policy applies to all users of the ji88 Platform, including registered account holders and visitors who browse the Platform without registration.

By registering an account on ji88 or otherwise using the Platform, you acknowledge that you have read, understood, and agree to the processing of your personal information as described in this Policy. If you do not agree, please discontinue use of the Platform immediately.

1. Overview

1.1 ji88 processes personal data in order to provide its online casino and sports betting services, fulfil its legal and regulatory obligations, prevent fraud and money laundering, and improve the overall user experience on the Platform.

1.2 ji88 does not sell personal data to third parties for marketing purposes. Data is only shared with third parties to the extent necessary to operate the Platform and comply with applicable legal obligations, as further described in Section 5 below.

1.3 This Policy should be read alongside the ji88 Terms & Conditions and the ji88 Responsible Gaming Policy, both of which are available on the Platform.

2. Data We Collect

ji88 collects the following categories of personal data from users of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., CNIC, passport) collected during registration or KYC verification.
• Contact Data: Pakistani mobile number and email address provided during registration or subsequent account updates.
• Financial Data: Payment method details (e.g., JazzCash wallet number, Easypaisa account, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah), deposit amounts, withdrawal requests, and transaction history.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and session identifiers collected automatically when you access the Platform.
• Usage Data: Login timestamps, pages visited, games played, wagers placed, bet history, session durations, and Platform navigation data.
• Communications Data: Records of your communications with ji88 customer support, including live chat transcripts and support ticket content.
• Responsible Gaming Data: Deposit limits, session limits, self-exclusion elections, and account restriction history.

3. How Data Is Collected

3.1 Direct Provision. You provide data directly to ji88 when registering an account, completing KYC verification, making a deposit, requesting a withdrawal, contacting support, or adjusting your account settings.

3.2 Automated Collection. Technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies when you interact with the ji88 Platform. See Section 8 for details on cookies.

3.3 Third Parties. ji88 may receive data from payment processors (e.g., JazzCash, Easypaisa, banking partners), identity verification providers, and fraud prevention services where necessary to verify your identity, process transactions, or protect the integrity of the Platform.

4. Purpose of Processing

ji88 processes personal data for the following purposes:

• Account Management: To register, verify, and maintain your ji88 account.
• Service Delivery: To provide access to gaming, sports betting, and associated Platform features.
• Payment Processing: To process deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and other supported methods in PKR and other accepted currencies.
• Legal Compliance: To fulfil KYC, anti-money laundering (AML), and other regulatory obligations applicable to the Platform.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and abuse of Platform systems.
• Responsible Gaming: To administer deposit limits, self-exclusion, and other responsible gaming tools elected by users.
• Customer Support: To respond to queries, complaints, and support requests submitted through the Platform.
• Platform Improvement: To analyse usage patterns and improve the functionality, security, and user experience of ji88.
• Marketing Communications: To send promotional offers, bonus notifications, and Platform updates to users who have consented to receive such communications. You may opt out at any time via your account settings.

5. Data Sharing

5.1 ji88 does not sell personal data to third parties. We may share personal data with the following categories of recipient only to the extent necessary for the purposes described in this Policy:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and cryptocurrency processing partners, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services engaged by ji88 to verify user identity and comply with regulatory requirements.
• IT & Platform Providers: Cloud hosting, security, analytics, and software providers engaged to operate and maintain the ji88 Platform infrastructure, all subject to appropriate data processing agreements.
• Regulatory & Law Enforcement Authorities: Where ji88 is required by law, court order, or regulatory direction to disclose personal data, we will comply with such requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ji88's business, personal data held by ji88 may be transferred to the acquirer, subject to the same privacy protections.

5.2 All third-party recipients of personal data are required to handle that data in accordance with applicable data protection standards and may not use the data for any purpose other than the one for which it was shared.

6. Data Retention

6.1 ji88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

6.2 Account data is retained for a minimum of five years following account closure to comply with AML and financial record-keeping requirements. Transaction records may be retained for longer periods where required by applicable law.

6.3 Where data is no longer required for any active purpose and no legal retention obligation applies, ji88 will securely delete or anonymise that data.

7. Data Security

7.1 ji88 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls limiting data access to authorised personnel, and regular security reviews of Platform infrastructure.

7.2 While ji88 takes reasonable steps to protect personal data, no online platform can guarantee absolute security. Users are responsible for maintaining the confidentiality of their own ji88 account credentials. Notify ji88 support immediately if you suspect any unauthorised access to your account.

8. Cookies & Tracking Technologies

8.1 The ji88 Platform uses cookies and similar tracking technologies to deliver a functional user experience, remember your login session, analyse Platform usage, and support security functions.

8.2 The following categories of cookies are used on ji88:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled without impacting core functionality such as login sessions and security tokens.
• Analytics Cookies: Used to understand how users navigate the Platform, which pages are most visited, and where errors occur. Data collected is aggregated and anonymised where possible.
• Preference Cookies: Store user preferences such as language, game view settings, and display options to personalise the experience.

8.3 You may manage cookie preferences through your browser settings. Disabling certain cookies may impact your ability to use some features of the ji88 Platform.

9. Your Privacy Rights

9.1 Depending on the laws applicable to you, you may have the following rights in relation to your personal data held by ji88:

• Right of Access: To request a copy of the personal data ji88 holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data where ji88 no longer has a lawful basis to retain it, subject to any overriding legal retention obligations.
• Right to Restrict Processing: To request that ji88 restrict the processing of your personal data in certain circumstances.
• Right to Object: To object to processing of your personal data for direct marketing purposes.
• Right to Data Portability: To request transfer of your personal data to another service provider in a structured, machine-readable format where technically feasible.

9.2 To exercise any of the above rights, contact ji88 support through the Platform. ji88 will respond to valid requests within a reasonable timeframe and may require identity verification before processing any request.

10. Minors

10.1 The ji88 Platform is strictly for adults aged 18 and over. ji88 does not knowingly collect personal data from individuals under the age of 18. If ji88 becomes aware that personal data has been collected from a minor, the relevant account will be closed immediately and the associated data deleted or retained only to the extent required by applicable legal obligations.

10.2 If you believe a minor has registered on ji88, please contact ji88 support immediately with details so that the matter can be investigated and resolved promptly.

11. Changes to This Policy

11.1 ji88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated through the Platform. The "Last Updated" date at the top of this Policy will reflect the most recent revision. Continued use of the ji88 Platform after publication of an updated Policy constitutes acceptance of the revised terms.

12. Contact

12.1 If you have any questions about this Privacy Policy, wish to exercise a data rights request, or have a concern about how ji88 handles your personal data, please contact ji88 support through the Platform's live chat or via the support email displayed in the footer of this page.

12.2 Support email: [email protected] (plain text — not a clickable link).